Ordering process

Ready to place an order? Below is some general information that will be useful to you; especially if you are a first time buyer.

Doing business with Spectrum

Office Hours

Monday to Friday: 9:00 am to 5:00 pm (other times by appointment).

Order Acknowledgements

It is company policy that ALL orders placed with Spectrum be acknowledged by email within 24 hours by means of an official Spectrum Sale Order (SO). If for any reason you do not receive the details of your order within this time frame, please contact your Account Manager or email our inside Customer Service staff at CustServ@Spectrum-Promotional.ca and a Sale Order (SO) will be sent to you immediately. We ask that you review the details of your Sale Order carefully and if there are any discrepancies, please let us know immediately. If you have not received a Sale Order, this is an indication that your order may not have been entered in our database and internal processing of your order has not started.

System Backups

Since 1989, all order information is entered in our proprietary database called Xibit – including artwork files, and is automatically backed up at noon and again at night and a copy is stored offsite each night. In the unlikely event of a local disaster, Spectrum can continue operating within a very short time from our Toronto facility.

Paper Proofs

Once your order is in production at the factory, you will receive a final “paper proof” by email, for your approval. This is done to ensure that your goods will be decorated exactly the way you want and is the final step taken before imprinting begins.

Pre-production Samples

All new embroidery orders will receive a stitched out sample of the embroidery for your approval before any goods are embroidered. Account Managers personally deliver embroidery swatches and will review all the details of the order again before production continues. In some instances, an actual garment will be embroidered for your approval before continuing with the balance of the order. Moreover, on other orders – especially large volume ones – Spectrum may deem it necessary to product a finished pre-production sample for your approval before mass production begins. This extra step is to ensure that your order is absolutely perfect in every respect!


Standard production time for domestic orders is 10 working days after artwork approval. Production time for larger quantity orders and those coming off-shore may be longer. Need something in a hurry? No problem, our lead times are among the shortest in the business. Please advise your Account Manager of your requirements and our team will be happy to make it happen. Once your order has been shipped, the shipping/tracking details will again be sent to you automatically by email. All orders are boxed in sturdy recycled master cartons and are identified with proper packing slips/address labels.


In order to ensure the highest quality imprints, Spectrum requires that all artwork received be in an acceptable resolution in vector format (encapsulated postscript (.eps). Adobe Illustrator (.ai) or Corel Draw (.cdr). All fonts must be converted to outlines (lines and curves). Artwork received in a format other than vector may result in additional charges.

Overruns / Underruns

All efforts will be made to ship exact quantities. We reserve the right to over-ship or under-ship by +/-5% and will bill accordingly. If for any reason you must receive exact quantities, please advise your Account Manager.


Our terms are Net 30 days for established accounts. Visa and Mastercard are accepted provided your invoice is paid within 5 working days of receiving your invoice. New accounts will be referred to our credit department for account set up. First time orders may require a deposit until terms are established.


Did you know that we can package and ship or mail your products to your clients cost effectively anywhere in the world? Just fill us in with the details and we will take care of the rest. We will also provide you with a detailed written debrief/report at the end of the project.

Unconditional Guarantee

Spectrum unconditionally guarantees all promotional products recommended to and ordered by it clients to be exactly as presented and ordered without product or printing defects. If for any reason you are not 100% satisfied with a product, Spectrum will gladly replace it.